Last Updated: August 27, 2020
Commitment to Privacy
This privacy policy explains our data collection practices and your choice about the way your information is used on our websites: cssienroll.com, cssilifesciences.com, nexusinformatics.com, myclinicaltrial.com and any other study specific websites we are hosting for clinical trials. At Clinical Consulting Services, LLC, (also known as CCS) it is our commitment to comply with Privacy Shield Principles and participate in the Privacy Shield which was designed by the U.S. Department of Commerce and European Commission. To learn more about the Privacy Shield program, and to view The Privacy Shield List please visit: https://www.privacyshield.gov.
Company Affiliates
Affiliates of CCS include CSSi, CSSi LifeSciences, and Nexus Informatics who also adhere to the Privacy Shield Principles and the types of data they collect.
EU-US Privacy
CCS complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. CCS has certified that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit: https://www.privacyshield.gov/.
The Federal Trade Commission has jurisdiction over our compliance in regard to all Privacy Shield Principles.
It is important to note, under certain limited conditions, you may invoke binding arbitration before the Privacy Shield Panel when other dispute resolution procedures have been exhausted. For more information on this process please see How to Submit a Complaint on the Privacy Shield website. CCS may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Inquiries and Complaints
In compliance with the Privacy Shield Principles, CCS commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact CCS in the following ways:
1. By email to compliance@cssienroll.com
2. By fax to 443-455-1409
3. By postal mail to Clinical Consulting Services, 6958 Aviation Blvd., Suite H, Glen Burnie, Maryland 21061
CCS has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, JAMS Privacy Shield Program. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit: https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint. Pursuant with the Privacy Shield Framework and the EU Dispute Protection Authority requirement, CCS uses USCIB (United States Council for International Business) as an Independent Recourse Mechanism (IRM) for dispute resolution.
CCS shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
Information Collected and How We Use It
Clinical Trial Recruitment:
Clinical Trial Site Management:
We collect and store data associated with the clinical research sites and their staff so that they can be contacted for the purpose of recruitment and retention. Investigator information is provided by the sponsors and other contacts at the sites are obtained with consultation of the site contact provided by the sponsor.
Business and Legal Compliance:
We may use your personal information for legal and business compliance purposes:
- to enforce legal rights;
- in connection with a business transaction;
- to comply with legal obligations and
- to protect third parties
Information We Collect Automatically:
Depending on the settings of the website you are using, CCS may collect technical information about your hardware and software like browser make, browsing actions, etc. We collect this information using cookies or other tracking technologies (see Tracking Technology / Cookie policy below)
Types of Information We Collect:
Categories of information we collect:
- Contact information
- Age
- Gender
-How you found our website
- Health information
- Other information relevant to the needs of the clinical study
We do not gather any of this information about you unless you voluntarily provide it to us and give us your consent for its processing.
Sharing Information
We may share your personal information with our agents, partners, clients or contractors or professional advisers or government or regulatory bodies for the following purposes: (a) provide our services to clients or otherwise receive assistance in processing transactions; (b) fulfillment of requests for information, receiving and sending communications, analyzing data; (c) provision of IT and other support or internal administrative business services; or (d) assistance in other ancillary to the operation of tasks, from time to time. Our agents, partners and contractors will only use your information to the extent necessary to perform their functions.
We will not sell your personal information to other companies and we will not share it with other companies for them to use without your consent, except in in the circumstances listed above or in connection with the sale or merger of CCS or the division or office responsible for the
Data Security
CCS will take appropriate steps to protect data from loss, misuse, and unauthorized access, disclosure, alteration and destruction. We safeguard data collected by putting procedures in place to safeguard and secure it. CCS cannot guarantee the security of information on or transmitted via the internet.
Tracking Technologies / Cookies
In accordance with most websites, CCS gathers information automatically which is stored. Depending on the configuration of the website, this information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
We use "cookies" on this site. A cookie is a piece of data stored on a visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience of our site. Using a cookie is in no way linked to any personal identifiable information on our site. We have no access or control over cookies from Third Parties. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features available on our sites.
Third Parties
Our website includes links to other websites (including but not limited to Facebook, Twitter, and Google) whose privacy practices may differ from those of CCS. If you submit personal information to any of those sites, your information is governed by their privacy policy. We encourage you to review the privacy statement of any website you may visit.
Rights to Access, Correct or Delete Personal Data
It is your right under the Privacy Shield to access, correct or delete your personal data. This can be accomplished by contacting us at:
Clinical Consulting Services, LLC
6958 Aviation Blvd., Suite H
Glen Burnie, MD 21061 USA
Phone: 443-743-3528
Choice and Means
We generally offer you the opportunity to choose whether your personal information may be used for a purpose that is materially different from the purposes for which the information was originally collected or if we would disclose to third-parties. You are opting in to provide and send your data. Unless we offer you an appropriate choice, we use personal information only for purposes that are materially the same as those indicated in this Policy. To exercise your choices, you may contact us as indicated in this Policy. To the extent required by the Privacy Shield Principles, we obtain opt-in consent for certain uses and disclosures of sensitive data.
Potential Liability in Cases of Onward Transfer to Third Parties
CCS encourages individuals to be mindful about the processing of their personal data in regard to Third Parties. CCS will not transfer your data to Third Parties without your consent. Any personnel that CCS determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment, where applicable. CCS will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles in this policy.
Minors
CCS does not knowingly collect or solicit information from anyone under the age of 18 and no one under age 18 is permitted to provide any information to CCS. If you are under 18, please do not attempt to send any information about yourself to us, including your name, address, telephone number, or email address.
In the Event a Sale, Merger, Bankruptcy, or Transfer of Business
CCS reserves the right to transfer its database of information to another legal entity as part of a sale or merger of CCS with that entity. Any entity acquiring CCS's data assets will do so with a written commitment to use the data only for authorized purposes, and only if the entity agrees to treat your information in accordance with this Privacy Policy.
Changes to this Policy
We regularly review this policy to ensure that our data collection practices are up to date. We will post the most current date on this page so please check back to ensure that you are current and up to date on our policy.
